Frequently Asked QuestionsCan we help you with your doubts?
About the train and preparations
How do I travel to the starting point of the trip?
The transfer is on your own. When booking, you will have a 50% discount on 2 train routes in Renfe: one as an approach to the starting point and the other as a return from the end point of the trip.
What things are not included?
Tips. Drinks outside meals, or from the mini bar in the suite. Laundry and ironing service.
How are breakfast, lunch and dinner during the trip?
Breakfast is served on board and consists of both a table service and a varied buffet, all prepared with high quality products. The breakfast menu includes a wide variety of items that are freshly prepared to serve.
Lunch and dinner are a combination of meals on board and meals in first-class restaurants. In any case, there is a selection of high quality cuisine on offer, with typical dishes from the areas where train travels.
I have special dietary requirements. Can I order a different menu?
If you are allergic to certain foods, or require vegetarian or other meals, just give written notice at the time of booking. We will ensure that meals are tailored to your preferences and needs.
What is the dress code?
No mandatory dress code is required, you can dress as you wish. Guided walking tours are included to get to know the cities, so we recommend wearing comfortable clothes and shoes during the day. Depending on the time of year, bring a raincoat and warm clothes. For evenings an elegant or casual dress would be the best option.
Can I take a flight, bus or train on the same start/end day of the trip?
It is not advisable to book flights or any other means of transport for the same day the journey begins or ends, in case of unforeseen events. We recommend arriving the day before and leaving the day after the trip.
Can I smoke on board?
Smoking is not possible on board the train, current legislation prohibits it. However, journeys do not exceed 3-4 hours of duration.
Can I travel with my pet?
Pets are not allowed on board, except for guide dogs who for obvious reasons must accompany their owner.
Is the train accessible to people with reduced mobility?
The Transcantabrico is a historic train, and although it is restored to offer maximum comfort, the inside is not adapted for a wheelchair or walker to move around.
However, travel would be possible for a person with reduced mobility who is reasonably self-sufficient or travelling with another passenger, who only requires the support of a wheelchair, once out of the train. In this case, if desired and with reasonable advance at the time of booking, a wheelchair can be made available to the client. However, it is important that these people do not travel without help, and that their travel companion is available to help with boarding, pushing the wheelchair, etc, as there are no dedicated staff available for this purpose.
Does the train travel at night?
No, to provide optimal rest, the train will stand at the station and resume the journey in the morning.
How many people fit on the train?
The train supports up to 64 passengers.
Is it mandatory to tip?
There is no obligation to tip staff. If you wish, you are free to do so.
Are there medical services on board the train?
The train has a first-aid kit and the crew is trained to know how to use it in an emergency. However, if you need medical attention, we can refer you to one of the health centers located along the route.
Spanish citizens will benefit from health care according to Spanish Social Security rules. Citizens of the European Union should consult the agreements with each country (there is usually reciprocity). For citizens of other nationalities, we recommend taking out medical insurance to cover possible health emergencies.
Is there an umbrella on the train?
The train has umbrellas for the use of passengers.
What currency should I take?
The legal currency in Spain is Euro.
Is it possible to travel with a baby?
In this case, you must booking a triple Deluxe Suite Room, adding the suplement for the baby.
Is there Internet access?
Yes, there is Wi-Fi on board and there is also a computer in the lounges from which you can access the Internet.
What ID documents should I bring?
For foreigners, the documentation required to travel by train is the same as that required to enter Spain from the country of origin. Spanish citizens can identify themselves with their national identity card or passport.
What is the type of current and sockets on board?
The power supply in Spain is 230 V 50 Hz, with two cylindrical plugs F-type sockets.
What security is on the train?
Trains have a safety deposit box . The stations where the train is parked there are surveillance systems.
How do I get information before booking?
You can contact us by filling out our Form, using WhatsApp or by sending us a mail to firstname.lastname@example.org. In addition, you can order the information brochure in digital format.
How can I make a reservation?
You can book by filling out our Booking Form, clicking on the “Book” button or sending us an email to email@example.com.
We will confirm your reservation as soon as possible and will tell you the steps to make the payment.
How is the payment made?
A first payment of 15 % of the total price will be charged when confirming your reservation. The remaining 85 % can be paid up to 35 days before departure.
What types of payment are accepted?
Visa, MasterCard and Amex are accepted as methods of payment. Wire transfer and PayPal.
What is the cancellation policy?
Until December 31, 2021:
- Cancellation free of charge. 100% of the amount paid will be refunded.
From January 1, 2022:
- Cancellation more than 30 days before the trip: 15% penalty.
- Cancellation between 30 and 15 days before the trip: 25% penalty. The remaining 75% will be refunded.
- Cancellation between 14 and 5 days before the trip: 50% penalty. The remaining 50% will be refunded.
- Cancellation between 4 and 1 day before the trip: 80% penalty. The remaining 20% will be refunded.
- Cancellation with less than 24 hours or no-show on the day of the start of the trip: 100% penalty. No amount will be refunded.
The penalty is applied according to the total amount of the trip.
Can I change the booking date?
- Changes with more than 120 days in advance are allowed, depending on availability of places.
- Changes between 120 & 31 days before will incur in 10% penalty.
- Changes are not allowed less than 31 days before the trip.
Reservations cancelled after having changed the departure date carry a penalty of 100% of the total amount of the trip.
What type of rooms can be booked?
1 type of room is offered: Deluxe Suite Room, for both single and double use. You can see the information in detail in the following link: Andean Explorer Rooms
In the case of triple rooms to accommodate a baby or child, it is possible by adding the corresponding supplement. You can check the rates and details here: Andean Explorer Prices
I travel with a child. How do I book?
In this case, you must booking a triple Deluxe Suite Room, adding the suplement for the third person (child, adult or baby).
You can check the rates here: Andean Explorer prices
You can view the details of the Deluxe Suite room here: Andean Explorer Rooms
Am I covered by travel insurance?
Basic Travel Insurance is included. Therefore, we recommend hiring a specific travel insurance to cover any cancellation or similar expenses.
Do you have any other cuestion?
We will respond quickly